Website & Software Terms and Conditions

1. Definitions

• "Account" – your registered user account for the Services.
• "Agreement" / "Terms" – these Terms & Conditions.
• "Content" – any text, images, data or materials uploaded by you.
• "Data Protection Laws" – the UK GDPR, EU GDPR and any similar legislation.
• "Entralon / we / us" – Entralon Technology Ltd, a company registered in England & Wales (company no. ___) whose registered office is 8B Accommodation Road, London NW11 8GE, United Kingdom.
• "Platform" – our web applications, mobile apps, APIs and related documentation.
• "Services" – the software, support and consultancy made available by Entralon.
• "Site" – https://www.entralontech.com and any sub‑domains.

2. Acceptance of these Terms

By accessing the Site, creating an Account or otherwise using the Services you agree to be bound by this Agreement on behalf of yourself or the entity you represent. If you do not have authority to bind your organisation, or you do not agree with these Terms, you must not use the Services.

3. Eligibility & Registration

You must be at least 18 years old and legally able to form contracts. When you create an Account you must provide accurate information and keep it up to date. We may reject or cancel Accounts at our reasonable discretion.

4. The Services

We offer bespoke CRM and warehouse‑management solutions delivered as software‑as‑a‑service (SaaS), together with integration and support. The specific features, Service Levels (if any) and pricing are described on the Site, in an Order Form or in a separate Statement of Work.

5. Free Trials, Subscriptions & Fees

• Free Trial. If we provide a free or beta trial, it is supplied "as is" with no warranties and may be withdrawn at any time.
• Subscriptions. Paid Services are supplied on the subscription term agreed in writing (monthly or annually, unless otherwise stated).
• Payments. You agree to pay all fees net of applicable taxes within 14 days of invoice, by the payment method we specify. Late payments accrue interest at 4% p.a. over Barclays Bank base rate.

6. Your Obligations

You must:

• use the Services only for lawful business purposes;
• keep all login credentials secure and immediately notify us of unauthorised use;
• obtain and maintain all hardware, software and network connectivity needed to access the Services;
• not (and not allow anyone else to) copy, tamper with, reverse‑engineer or resell the Platform.

7. Data & Privacy

• You retain all rights in your Content and grant us a worldwide non‑exclusive licence to host, copy and process it for the purpose of providing the Services.
• We will implement and maintain reasonable technical and organisational security measures.
• Each party shall comply with applicable Data Protection Laws. Our full Privacy Notice is available on the Site.

8. Intellectual Property

All intellectual‑property rights in the Site, Platform and Services (including source code, design, know‑how and trademarks) remain the exclusive property of Entralon or its licensors. No rights are granted other than as expressly stated in this Agreement.

9. Confidentiality

Each party must keep the other's confidential information strictly confidential and use it only for the purposes of this Agreement.

10. Third‑Party Integrations

Where the Services facilitate integration with third‑party applications, those third‑party terms apply. We are not responsible for third‑party services.

11. Availability & Support

We aim for 99.5% monthly uptime but do not guarantee uninterrupted service. Planned maintenance will be scheduled outside UK business hours where practicable. Support is available via email (support@entralontech.com) during 09:00–17:00 UK time, Monday to Friday excluding English public holidays.

12. Warranty Disclaimer

The Site and Services are provided "as is" and "as available". To the maximum extent permitted by law we disclaim all warranties, whether express, implied or statutory, including fitness for a particular purpose and non‑infringement.

13. Limitation of Liability

• Indirect loss. We will not be liable for loss of profits, loss of data, business interruption or any indirect or consequential damages.
• Cap. Our total aggregate liability arising out of or in connection with this Agreement whether in contract, tort (including negligence) or otherwise will not exceed the total fees you paid us in the 12 months preceding the event giving rise to liability.
• Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or any liability that cannot legally be excluded.

14. Indemnity

You will indemnify and hold us harmless from and against any third‑party claims arising out of (a) your Content, (b) your breach of these Terms, or (c) your use of the Services in violation of law.

15. Term & Termination

Either party may terminate a subscription term by giving at least 30 days' written notice before the renewal date. We may suspend or terminate the Services immediately if you materially breach this Agreement. On termination (a) all licences end, (b) you must stop using the Services, and (c) upon request we will make your Content available for download for 30 days and then securely delete it.

16. Force Majeure

Neither party is liable for failure or delay caused by circumstances beyond reasonable control (including internet outages, strikes, epidemic, acts of God or government action).

17. Amendments

We may update these Terms to reflect legal or operational changes. We will post the revised Terms on the Site and, for material changes, notify you by email at least 30 days before they take effect. Continued use after that date constitutes acceptance.

18. Assignment

You may not assign or transfer any rights or obligations under this Agreement without our prior written consent. We may assign the Agreement in connection with a merger, acquisition or sale of assets.

19. Entire Agreement & Waiver

These Terms, together with any Order Form or Statement of Work, constitute the entire agreement between the parties and supersede all prior discussions. Failure to enforce any provision is not a waiver of future enforcement.

20. Severability

If any provision of this Agreement is held invalid by a court, the remaining provisions will remain in full force.

21. Governing Law & Jurisdiction

This Agreement and any dispute or claim (including non‑contractual disputes) are governed by the law of England & Wales. The courts of England & Wales have exclusive jurisdiction, except that either party may seek interim injunctive relief in any jurisdiction to protect its confidential information or IP.

22. Notices

Notices under this Agreement must be in writing and sent by email or recorded‑delivery post to the addresses below, and are deemed received on the next business day after sending.

Entralon Technology Ltd – 8B Accommodation Road, London NW11 8GE, United Kingdom; legal@entralontech.com

You – the postal address and email associated with your Account.